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Messaging Automation for COD Operations

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The Challenge

High Return-to-Origin (RTO) rates were eating profits due to unconfirmed Cash on Delivery (COD) orders.

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Our Approach

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Event-Driven Messaging Workflow

Implemented to verify orders automatically.

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Automated Triggers

WhatsApp and SMS triggers upon order placement.

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Human-in-the-loop

Override paths for anomalous orders.

Technical Architecture Diagram: Secure Network Architecture

image Fig 1. Secure Network Architecture

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What We Delivered

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Event-Driven Notification System

Automated WhatsApp/SMS triggers based on order status.

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Verification Workflow

Interactive message flows for order confirmation.

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Analytics Dashboard

Tracking delivery rates and RTO metrics.

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Outcome & Stats

Reduced RTO Rates

Drastic reduction in return rates.

Lower Overhead

Reduced operational overhead.

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Services & Tech Stack

verified System Architecture

Celery

RabbitMQ

Python

Django

PostgreSQL

AWS

Redis